Healthcare Chatbot Use Cases: Accelerating the Customer Experience In Healthcare Industry

This enables doctors to execute prescription refills in batches or automate them when a doctor’s intervention is not required. Immediate access to care – A Chatbot connects you with the appropriate specialist and notifies care teams about the patient emergencies. If you want to build an infobot that delivers on their expectations, here are some crucial factors to consider. “What doctors often need is wisdom rather than intelligence, and we are a long way away from a science of artificial wisdom.” Chatbots lack both wisdom and the flexibility to correct their errors and change their decisions. For all their apparent understanding of how a patient feels, they are machines and cannot show empathy. They also cannot assess how different people prefer to talk, whether seriously or lightly, keeping the same tone for all conversations.

This proves that chatbots are very helpful in the healthcare department and by seeing their success rate, it can be said that chatbots are here to stay for a longer period of time. Conversational AI is changing how healthcare providers engage with patients by utilizing natural language processing (NLP) and machine learning (ML). From booking appointments to monitoring conditions, conversational AI has multiple uses that improve the healthcare experience for both patients and clinicians.

Healthcare Chatbots: Benefits, Use Cases, and Top Tools

By the end of 2022, the global health sector will be worth $11,908 billion. An example of an AI-powered symptom checker is “Symptoma,” which helps users obtain a step-by-step diagnosis of their problem when they enter the symptoms. Such symptom checkers also impart health tips and related articles to their users. Our practice-proven process has helped over 300 businesses, including Samsung, Airbus, Nec, Disney, and top startups, build great online products since 2016. Early-stage startups who worked with us have raised over $140M in funding.

A virtual therapist called “Woebot” uses several techniques to improve their users’ mental health. A study conducted on students using Woebot for mental health assistance showed that this virtual assistant effectively reduced depression symptoms in a period of just two weeks. An essential use of a hospital virtual assistant is to collect patient data. By positioning conversational AI, you can store and extract your patients’ information like name, address, signs and symptoms, current doctor and therapy, and insurance information. 76% of healthcare professionals believe that virtual assistants can help locate health clinics, as the main idea of this virtual assistant is to help its users understand where to find help in case of an emergency. An example of using AI chatbots in healthcare is to provide real-time advice on a variety of topics including fitness, diet, and drug interactions.

Our Experience in Healthcare Chatbot Development

In this article, we have discussed a few significant use cases of AI chatbots in the healthcare industry. The uses of Chatbots are going beyond general conversations and customer support services. These days, AI Chatbots are also increasingly integrating into applications for automatic lead qualifications and improving sales conversions.

During a crisis like the COVID-19 pandemic, the situation was almost unmanageable. At Haptik, we’ve already witnessed the success of this tech-driven conversational approach to raising public health awareness. Artificial intelligence platforms have the potential to be seamlessly integrated into your existing business systems, including legacy medical software upgrades, through APIs. However, to fully unlock all the capabilities of AI technology in healthcare, it is advisable to architect and develop medical practice software from the ground up. This approach allows for the tailored implementation of AI features and ensures optimal utilization of AI-driven functionalities in the healthcare domain. While there are many other chatbot use cases in healthcare, these are some of the top ones that today’s hospitals and clinics are using to balance automation along with human support.

Number 1: Availing Medical Information for Diagnosis

Costly pre-service calls were reduced and the experience improved using conversational AI to quickly determine patient insurance coverage. The solution receives more than 7,000 voice calls from 120 providers per business day. Deliver your best self-service support experience across all patient engagement points and seamlessly integrate AI-powered agents with existing systems and processes. As per the recent report from Accenture, it is predicted that 40% of healthcare service providers have been continually using Chatbots to address the customers’ needs better. Various Chatbot use cases in the healthcare industry have proven beneficial in terms of improving customer responses.

This chatbot use case is all about advising people on their financial health and helping them to make some decisions regarding their investments. The banking chatbot can analyze a customer’s spending habits and offer recommendations based on the collected data. But if the bot recognizes that the symptoms could mean something serious, they can encourage the patient to see a doctor for some check-ups. The chatbot can also book an appointment for the patient straight from the chat. It used a chatbot to address misunderstandings and concerns about the colonoscopy and encourage more patients to follow through with the procedure. This shows that some topics may be embarrassing for patients to discuss face-to-face with their doctor.

Maintaining patient records and enabling online consultations.

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